North America · 2companies with documented Microsoft capability serving United States
New York, United States · 201–500 employees
US-headquartered digital analytics and MarTech consultancy; Adobe Gold Partner with 350 employees and 250+ certified professionals delivering services across the full Adobe Experience Cloud platform stack.
United States
Solutions Partner — Modern Work
Premier Consulting Partner in the AWS Partner Network with documented expertise in 2 AWS services.
By the CX Partners editorial team · Last updated August 26, 2026 · Methodology · Review policy
A Microsoft partner in the US is a consultancy credentialed in the Microsoft AI Cloud Partner Program for delivery on Dynamics 365, Power Platform and Azure — for CX buyers, chiefly Dynamics 365 Customer Insights, Sales, Customer Service and the customer-data workloads that run on Azure. The US ecosystem is vast: global SIs with thousand-person Microsoft practices, Dynamics-heritage mid-market firms, and Power Platform specialists.
Microsoft’s Solutions Partner designations replaced the old Gold/Silver badges and are workload-scoped: a firm can hold Solutions Partner for Business Applications without any Data & AI depth, and vice versa. US evaluation therefore starts with the designation map against your scope — Business Applications for Dynamics, Data & AI for Customer Insights and Azure data work — then specialization and reference depth. This guide covers what Microsoft partners in the US deliver for CX programs, typical costs and how to evaluate; the listings above are filtered to US-serving firms.
| Need | What a US Microsoft partner delivers |
|---|---|
| Dynamics 365 CE delivery | Sales, Customer Service and Marketing/Customer Insights implementations engineered for adoption, not just configuration. |
| Customer Insights & CDP | Identity resolution and unified profiles on Dataverse and Azure, activated into journeys. |
| Power Platform | Power Apps, Automate and BI extending CRM into processes licenses alone cannot cover. |
| Azure data engineering | Fabric/Synapse customer-data estates joined to Dynamics for analytics and AI. |
| Migration & consolidation | Legacy CRM estates (Salesforce, on-prem Dynamics) consolidated with data discipline. |
| Managed services | Admin, release-wave management and enhancement delivery under SLAs — Microsoft ships two waves yearly. |
Start with verifiable facts — vendor-verified status, certified staff on the named team, documented US delivery — then evaluate fit: your stack, your industry, your time zones. Run finalists through a shared, scenario-based RFP so answers stay comparable.
The Microsoft AI Cloud Partner Program grants Solutions Partner designations per solution area — Business Applications, Data & AI, Digital & App Innovation, and others — earned through certified staff, deployment counts and customer growth, with advanced Specializations on top for audited capabilities. For CX work, ask for Business Applications designation with Dynamics 365 CE references, plus Data & AI where Customer Insights and Azure data are in scope. Every profile in this directory records verified partner status alongside company data and reviews.
CE workloads delivered discovery-to-hypercare with adoption metrics.
CDP implementation: identity, segmentation and journey activation.
Apps, automation and analytics with center-of-excellence governance.
Fabric and Synapse customer-data platforms integrated with Dynamics.
Salesforce and legacy-Dynamics moves with mapping, dedup and parity validation.
Ongoing admin, wave-release regression and roadmap stewardship under SLAs.
Payer/provider CRM on compliant Azure architectures with HIPAA BAAs and access governance.
Financial-services CE deployments with compliance workflows and core-system integration.
Policyholder service consoles, producer management and claims-adjacent workflows.
Customer Insights unifying commerce, loyalty and service data for lifecycle activation.
The heartland Microsoft vertical — dealer networks, field service and ERP-adjacent CRM.
High-volume service operations and subscriber analytics on Azure data platforms.
Microsoft partners are dense across the US — Seattle/Redmond by gravity, with Dynamics-heritage strongholds in the Midwest (Chicago, Minneapolis, Fargo), Texas and the Southeast. National delivery is remote-first; manufacturing and public-sector clients more often pull teams onsite. Filter the listings above by state or metro to see who serves your region.
| US boutique specialist | Global SI | |
|---|---|---|
| Best for | Mid-market builds, rescues, focused programs | Multi-country programs, procurement-heavy enterprises |
| Senior attention | Partners work your account directly | Varies — verify the named delivery team |
| Commercials | Leaner rates, flexible contracts | Higher overhead, enterprise-grade compliance |
| Onshore (US-based team) | Blended (US leads + offshore build) | |
|---|---|---|
| Best for | Discovery, architecture, stakeholder-heavy phases | Build volume, maintenance, 24×7 coverage |
| Cost | Premium US rates | Typically 30–50% lower blended rates |
| Risk profile | Time-zone alignment, easier workshops | Oversight and overlap hours need contracting |
| Freelancer | Microsoft Partner | |
|---|---|---|
| Best for | Small fixes, audits, staff augmentation | Implementations, migrations, managed services |
| Continuity | Single-person risk | Bench coverage, named-team contracts |
| Verification | Portfolio and references only | Vendor-verified partner status |
US Dynamics 365 CE implementations run from mid five figures for focused sales-automation rollouts to seven figures for multi-workload enterprise programs. Senior US Dynamics architects bill $150–275/hour; blended onshore/offshore teams are standard at national firms. Managed services run from a few thousand dollars monthly. Licensing is separate — partners advise on the notoriously intricate Microsoft SKU landscape.
Filter the listings above by Microsoft expertise and US presence, then verify Solutions Partner designations against your scope — Business Applications for Dynamics CE, Data & AI for Customer Insights and Azure data — with workload-specific references. Designations are workload-scoped; a generic “Microsoft partner” check misses this.
Focused CE rollouts run mid-to-upper five figures; enterprise multi-workload programs reach seven figures. Senior architects bill $150–275/hour; managed services start around $3–10k monthly.
Solutions Partner designations per solution area (Business Applications, Data & AI and others), earned on certified staff, deployments and customer growth — plus audited Specializations. Ask for the designation relevant to your workload, not legacy Gold claims.
Yes — a well-trodden US path, usually motivated by Microsoft-stack consolidation economics. Expect data mapping, automation rebuilds and parity-validated cutover; ask for a completed Salesforce-to-Dynamics reference with adoption numbers.
Microsoft’s CDP + journeys product: identity resolution and unified profiles on Dataverse/Azure, activated into orchestrated journeys. Buy it from partners holding both Business Applications and Data & AI depth — it is a data-engineering product wearing a marketing badge.
Microsoft ships two release waves yearly that can break customizations. Managed-service partners should show a wave-regression process — test environments, feature-flag review, communication cadence — as standard operating procedure.
Microsoft AppSource lists partners with designations and specializations; cross-check named certifications and workload references at your scale. Profiles here record verified partner status with sources plus customer reviews.
Copilot capabilities land across CE workloads, but value depends on data hygiene in Dataverse and grounding scope. Partners with data-governance depth deliver AI features that help sellers; without it, Copilot amplifies noise.
| Editorial methodology | Guides are researched and written against a documented editorial standard: claims stay qualitative unless a source supports them, and vendor marketing language is rewritten into buyer-neutral terms. |
| Data sources | Vendor partner-program records and product documentation, partner-published case studies and certification disclosures, public company information, and customer reviews submitted on this site. |
| Last updated | This page was last reviewed and updated on August 26, 2026. Directory data (partners, tiers, reviews) updates continuously from the underlying database. |
| Partner verification | Microsoft partner status shown on profiles is recorded from public vendor partner listings and disclosures, with source and last-checked dates documented per profile. |
| Partner scoring | Directory ordering uses verifiable data — partnership status, company scale and customer rating — never paid placement. Ratings are the arithmetic mean of approved reviews, shown with review counts. |
| Review moderation | Every review enters a human moderation queue before publication — nothing auto-publishes. Anonymous submissions are permitted and labeled; listed companies can dispute reviews via their profile. |
| Author | Written by the CX Partners editorial team — practitioners with hands-on CX platform delivery experience. |
| Review | Guide content is reviewed against the published review policy before major updates; corrections are accepted via the corrections page and applied with the update date refreshed. |
Full policies: Methodology · Data sources · Editorial policy · Review policy · Corrections. Figures on costs and timelines are editorial ranges based on published market rates, not quotes.
We value your privacy. This website uses essential cookies to make it work. With your consent, we may also use non-essential cookies to understand how the site is used and improve it. See our Cookie Policy for details.
Tell us about your project — our team will help you identify the right Adobe partner, free of charge.
Request received
Before you go
Tell us what you need — our team shortlists vetted partners for you, free of charge.
Request received
Thanks — expect a reply within one business day.
Emily
Online · Partner Discovery Assistant
